Privacy Policy

1. Introduction

At Ellydee, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or interact with our services (collectively, the "Services"). Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy. If you do not agree to these terms, please discontinue use of our Services immediately.

This Privacy Policy applies to all information collected through our Services, as well as any related services, sales, marketing, or events.

2. Information We Collect

We collect several types of information from and about users of our Services, including:

2.1 Personal Data

Personal Data refers to information that can be used to identify you individually. This may include:

• Identifiers: Name, email address, postal address, phone number, account username, and password.
• Account Information: Registration details, profile information, and preferences.
• Financial Information: Payment details, billing address, and transaction history (when applicable).
• User-Generated Content: Reviews, comments, feedback, and other content you choose to provide.
• Communication Data: Records of your interactions with us, including customer support communications.

2.2 Usage Data

We automatically collect certain information about how you interact with our Services, including:

• Interaction Data: Information about how you navigate and use our Services, features you use, time spent on pages, search queries, and click data.
• Technical Data: Log files, IP address, browser type and version, time zone setting, browser plug-in types and versions, and operating system.
• Location Data: General location (derived from IP address) and, if permitted, precise geolocation data.
• Behavioral Data: Information about your preferences, interests, and usage patterns.

2.3 Device Data

We collect information about the devices you use to access our Services, including:

• Device Attributes: Hardware model, operating system, unique device identifiers, mobile network information.
• Connection Information: Internet service provider, browser type, language, and time zone.
• Performance Data: Crash reports, system activity, and hardware settings.

2.4 Cookies and Similar Technologies

We use cookies, web beacons, pixels, and similar technologies to collect information and improve your experience. These technologies help us understand how you use our Services, remember your preferences, and deliver personalized content. For more detailed information, please refer to our Cookie Policy.

2.5 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: When you connect your social media accounts to our Services or interact with us through social media.
• Business Partners: Information shared by our affiliates, marketing partners, or service providers.
• Public Sources: Publicly available databases, government records, or other publicly accessible sources.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

3.1 Provide and Maintain our Services

• Operate, maintain, and improve our Services
• Process transactions and manage your account
• Fulfill your requests and provide customer support
• Authenticate your identity and maintain security of your account
• Verify your eligibility for certain features or programs

3.2 Personalization and Enhancement

• Personalize your experience and deliver content relevant to your interests
• Remember your preferences and settings
• Recommend features, products, or services that may interest you
• Measure and improve the effectiveness of our Services

3.3 Analytics and Improvement

• Understand and analyze usage patterns and trends
• Measure the performance and effectiveness of our Services
• Conduct research and develop new products, services, and features
• Debug to identify and repair errors in our systems

3.4 Communications

• Communicate with you about our Services, updates, and policy changes
• Send administrative messages, security alerts, and support notifications
• Provide promotional offers, newsletters, and marketing communications (subject to your consent where required)
• Respond to your comments, questions, and requests

3.5 Legal and Safety Purposes

• Comply with legal obligations and regulatory requirements
• Enforce our terms, conditions, and policies
• Protect our rights, privacy, safety, or property
• Detect, investigate, and prevent fraudulent transactions or illegal activities
• Address disputes and resolve problems

4. Legal Basis for Processing Personal Data

If you are located in the European Economic Area (EEA), United Kingdom, or regions where similar laws apply, our legal basis for collecting and using your personal information depends on the specific information concerned and the context in which we collect it. We generally rely on the following legal bases for processing your personal data:

• Contractual Necessity: Processing is necessary to fulfill our contractual obligations to you, such as providing the Services you have requested.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our Services, preventing fraud, and ensuring network security. We balance our interests against your rights and only proceed when our interests are not overridden by your fundamental rights and freedoms.
• Consent: We process certain data based on your explicit consent, which you can withdraw at any time.
• Legal Obligation: Processing is necessary to comply with applicable laws and regulations.

5. Your Data Protection Rights

Depending on your geographical location and applicable laws, you may have various rights regarding your personal information:

5.1 For Individuals in the European Economic Area (EEA), United Kingdom, and Similar Jurisdictions

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request correction of any inaccurate personal information we hold about you.
• Right to Erasure: You have the right to request that we delete your personal information in certain circumstances.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Right to Data Portability: You have the right to request a copy of your personal information in a structured, machine-readable format and to have it transferred to another service provider.
• Right to Object: You have the right to object to our processing of your personal information based on our legitimate interests and for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

5.2 How to Exercise Your Rights

To exercise your data protection rights, please contact us using the contact information provided below. We may need to verify your identity before fulfilling your request. We will respond to your request within the timeframe required by applicable law.

6. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Ellydee
Email: hello@ellydee.ai